Revised June 4, 2021
We work to protect the privacy and security of all of our users, including students, to make sure your information is safe, private and available. We strive to collect only the data needed to provide and improve our services.
We do not advertise in any of our products, sell your personal information to anyone, or track users to target ads on other websites. All users are automatically opted out of selling their data for any reason.
Account information - If you have an account (which your school or district may have created on your behalf), we may collect your name, email address, a password, your school and/or district, and the classes you teach (grade, subject, class name) and the names, grade, email address, and identifiers of the students in your classes. If you or your school or district registers through or otherwise grants access to a third-party integrated service (“Integrated Service”), such as Google, MS365, Clever, Classlink or direct integration with your SIS, portal or product dashboard, we may collect Personal Information that is already associated with your Integrated Service account. If you create or upload assessments or other academic or educational resources or materials (“Educational Materials”), we collect the content of these materials and metadata you provide about them, such as tags, DOK levels and alignment to learning standards.
Communications information - If you contact us via online submission, telephone, electronic mail or regular mail, we may keep a record of that correspondence. If you post comments or opinions to us on the Services or third-party websites where we have a profile or presence (e.g. on our Facebook page), we may keep a record of the comments.
Information about how you use the Service - We collect data about how you use the Services, such as the time you access the Service, the length of your session(s), the website you come to the Service from, selections and choices you make and preferences that you set when using the Service as well as any data you input while conducting any work, including assessments, in the Service.
Information about how you connect to the Service - We collect data about the computer or other electronic device (“Device”) you use to connect to the Service such as details about the type of Device (which can include unique device identifying numbers), its operating system, browser and applications connected to the Service through the device, your Internet service provider or mobile network, your IP address and your Device’s telephone number (if it has one). While we collect the location of your school or district, we do not automatically collect information about your actual location, other than an approximate location (usually no more precise than city level), which can be determined from your IP address.
Account information - No personally identifiable information, such as name or email address, is required to create a student account on the Services. However, if a student, teacher or school or district administrator provides it, we may collect the student’s name, a username (which may be an email address or student ID number), a password, the student’s school and/or district, and their class enrollments (grade, subject, class name, teacher).
Demographic information - If a student, teacher or school or district administrator provides it, we may collect a student’s demographic information such as age, gender, race and eligibility for school services (e.g., IEP information on special education services) solely for the purpose of providing the Services. We do not share or use this information for any other purpose.
Assessment information - As a student uses the Services, we collect information such as the activity completed, time and duration of accessing the Services, assessment and other text entered by students, scores, number of attempts, and teacher feedback, and any other information a student enters while using the Services.
We use the information we collect from teachers and administrators in the following ways:
To provide the Services to you and your school or district - We use information (if any) collected from teachers, administrators and students to create and manage accounts, administer assessments and produce reports of usage patterns and assessment results. Users can access this data based on their role, for example, students may access data only about their account. Teachers may access data about their own account, or those of students currently or previously enrolled in their classes. Administrators may access data about teachers and students in their school or district, respectively.
To personalize the Services - We use information collected from teachers and administrators to display information and features that may be of interest to you, or tailored to how you use the Services. For example, we display assessment content relevant to your subject area and optimize the display for the device you’re using. We may display names of teachers who have created accounts on the Services to teachers who join the same school or district.
To improve the Services - We use information collected from teachers and administrators to understand and analyze usage trends and preferences of our users to improve the functionality of the Services. We also use this data to diagnose and address technical issues with the Services, and to detect and investigate illegal activities, breaches of any agreements entered into between you and us, and threats to the security of the Services.
To provide you with information about our Services - We use information collected from teachers and administrators to respond to your inquiries and address comments and issues you have about the Services. We also use this information to notify you of changes to the Services, or provide you information about new products or updates to the Services that we feel may interest you, in accordance with your activities and preferences. We do not share Personal Information of any of our users with third parties for their marketing purposes, nor track users to target advertisements on our or other websites.
We use the information we collect from and about students only to provide the Services to students, teachers, schools and districts. We use information collected from teachers, administrators and students to create and manage accounts, administer assessments and produce reports of assessment results. Student data may only be accessed by the student, a parent or guardian, the student’s teachers or an administrator at the student’s school or district. We use aggregated and de-identified student information, such as assessment responses and scores, to analyze and improve the quality of questions in our item banks. We do not allow advertising on the Services, do not sell any student information, and do not track students to target ads on other websites. We do not collect information or create a student profile for any other reason than to provide our Services.
Any assessments or assessment questions a teacher or administrator creates or adds to a shared library will be accessible to other users with access to that library. If a teacher or administrator shares a draft assessment with other users in order to collaborate with them, those users will have access to that assessment. If you, or a school or district administrator on your behalf, adds a co-teacher to your class, the co-teacher will have access to teacher and student data in your account. Students do not have the ability to share any data about themselves outside the Services when using the Services.
Administrators with access to the school or district version of the Services can view and edit teacher and student data in their school or district, including profile data, usage data, assessment responses and results, and individual and aggregated reports.
We may disclose user information to respond to a subpoena, court order or other legal duty or obligation (including without limitations requests or demands from law enforcement and government authorities and regulators). We may also disclose information to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the safety of any person or to prevent financial loss to any person or entity.
If you are under the age of 18, or the parent of a User under the age of 18, residing in California, you are entitled to request a record of personal information we have collected about you or your child and to request removal of content or information you or your child has posted on our Services. If you would like to request the record or removal of you or your child’s content or information, please email us at email@example.com for assistance or directly contact your teacher or school to remove content or information you have posted on our Services. Please note that removal of your content or information does not ensure complete or comprehensive removal, as there may be de-identified or recoverable elements of your content or information on our servers in some form. Additionally, we will not remove content or information that we may be required to retain under applicable federal and state laws.
We have implemented a variety of security measures to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We encrypt Personal Data while at rest, and protect your login information and the transmission of data using Secure Socket Layer (SSL) technology. You should take steps to protect against unauthorized access to your account by creating and maintaining a strong password and keeping it private. While our employees may ask for your username to provide you support, we will not ask for your password. If we learn of a data security incident that compromises or appears to compromise your Personal Information, then we will attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on the Services if a data security incident occurs. We delete or de-identify data including personal identifiable information as well as indirect identifiers, such as an email, IP address, and the other kinds of information that are ‘technical’ and ‘non-personal for all users when it is no longer necessary to provide Services to you or your school or district, or when requested by a school or district at the termination of a contract.
Our Services are operated and managed on servers located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that differ from U.S. law, then you acknowledge and agree that you are transferring your Personal Information outside of those regions to the United States and that, by providing your Personal Information on the Services, you consent to that transfer.
We may send periodic promotional or informational emails to teachers and administrators about our services, products, or events. You may opt out of such communications by following the opt-out instructions contained in the email. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you administrative emails about your account or any Services you have requested or received from us.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Services who disable cookies will be able to browse certain areas of the Services, but key features willsome features may not be available to you.
US Phone: 877-235-2525
International Phone: 732-987-3669
Mail: Achieve3000, 331 Newman Springs Road, Suite 304, Red Bank, NJ 07701.